Frequently asked questions
- Is there a subscription?
- No. The generator, templates and CLI are free under Apache-2.0. The Audit Kit and the Agency license are one-time purchases; there is nothing to cancel and nothing renews.
- What is the difference between the Audit Kit and the Agency license?
- The Audit Kit is one license key for one company with 4 generation passes (88 policy runs). The Agency license is one key with 440 runs, enough for five companies at four passes each, intended for consultants, fractional CISOs and managed service providers running the kit for clients under their own engagement.
- Does the price include tax?
- Prices are shown in USD before tax. Polar, the merchant of record, adds any VAT or sales tax that applies to your location at checkout and issues the receipt. Discount codes are entered on the Polar checkout page.
- What happens after I pay?
- Polar redirects you to the download page, which resolves your license key, tailors the 22 policies one at a time with Claude using the answers you gave, and builds the ZIP in your browser. There is no account; keep the download link and the ZIP.
- What does the free tier leave out?
- Only the AI tailoring and the audit-prep files: Word documents, the criteria crosswalk and evidence checklist, the acknowledgment form, the review calendar and the auditor Q&A README. The 22 policies themselves, with your answers rendered into them, are free and complete.
- Can I get a refund?
- Yes: a full refund within 14 days of purchase, on request, with no reason required, even if you have downloaded the kit. Email the support address on your Polar receipt with your order id.
Policyseed provides governance policy templates and AI tailoring. It is not legal advice and not a compliance guarantee. Management adopts the policies; the CPA firm performs the SOC 2 examination.