Frequently asked questions
- What exactly does the AI change, and what does it leave alone?
- Only section 4 (Policy Statements) and section 5 (Procedures) of each policy are rewritten, using your intake answers and the deterministic base text as the starting point. Purpose, Scope, Roles, Exceptions, Enforcement, Review Cadence and Revision History are the template text with your answers filled in. Each tailored policy is marked as such in its document control table so you know which sections to read most carefully.
- What is a generation pass, and why four?
- One pass tailors all 22 policies. The Audit Kit license key allows 4 passes (88 policy runs), which covers a first run, a rerun after you correct your intake, and two more for later revisions. Runs that fail or are declined by the model are not counted. The Agency license carries 440 runs for five companies.
- What do you store?
- Nothing. Policyseed has no database and no email service. Polar keeps the order, your receipt and the checkout metadata (your intake answers and a hash of them) as the merchant of record. Each tailoring request is sent to the Anthropic API and the response is returned to your browser; consult Anthropic's data retention terms for the API. The generated files exist only on your machine.
- How do I get the files again later?
- The ZIP is assembled in your browser, so save it somewhere durable such as the repository that holds your policies. Your license key is saved in the browser you bought from and is also in your Polar receipt email; paste it on the download page in any browser to run further passes while runs remain on the key. If you lose the key, contact the support address on your Polar receipt with the order id.
- Will an auditor accept AI-tailored policies?
- Auditors examine whether the policies are approved, communicated, and true of your environment, not who typed them. The tailoring makes the text specific to your tools so that it is easier to keep true; you remain responsible for reading and adopting it. Policyseed does not claim any examination outcome and is not legal advice.
- What if it is not what I expected?
- Email the support address on your Polar receipt with your order id within 14 days and you get a full refund, no reason required, even after you have downloaded the kit. The license key is revoked; the files you already have are yours to keep.
Policyseed provides governance policy templates and AI tailoring. It is not legal advice and not a compliance guarantee. Management adopts the policies; the CPA firm performs the SOC 2 examination.